Backcandle is sold as a fixed access period — 30 days on a monthly plan, 365 on a yearly one — paid once. Nothing renews and nothing is charged again unless you buy again, so there is nothing to cancel: access simply ends on its date and the account reverts to Free. No prorated refunds, no surprise charges.
A paid Backcandle plan grants access to the Pro or Premium feature set for a fixed period from the date of payment: 30 days on monthly billing, 365 days on yearly. Each payment is a one-time charge for that period — nothing renews or charges again unless you buy again. The service is digital, delivered instantly, and consumed continuously over the period — there is no shipped good, no staged delivery, and no usage cap that can be left "unused".
Because access is granted in full at the moment of payment, all payments are final and we do not issue prorated refunds for unused days within a paid period.
We will issue a full refund in the following situations:
To request a refund under any of the above, contact us via the Contact page with your account email and the payment reference. We aim to respond within 5 business days.
If you believe a charge is incorrect, please contact us first — we can almost always resolve it faster than your card issuer can. Opening a chargeback without first contacting us may result in the associated account being suspended pending resolution, as chargebacks incur fixed fees regardless of outcome.
The Free plan is, and remains, free — nothing to refund. Backcandle does not currently run paid trials; any promotional access granted at zero cost is similarly non-refundable because no payment was made.
We may update this policy from time to time. Material changes will be communicated via the Changelog and, where possible, by in-app notification. The policy in effect on the date of your payment governs that payment.
Refund requests, billing questions, and disputes: Contact us. Related documents: Terms of Service, Privacy Policy.