How we protect the platform and your data — and how to report a vulnerability if you find one.
If you discover a security vulnerability in Backcandle, please report it to us before disclosing it publicly. We commit to:
We ask that you do not access, modify, or delete data belonging to other users during research, and that you do not disclose the issue publicly until we have had reasonable time to address it.
Email security@backcandle.com with:
For sensitive reports you can encrypt your email using our PGP key — available on request from the same address.
In scope: backcandle.com and all subdomains, the web application, and the REST API.
Out of scope: social engineering, phishing, physical attacks, volumetric denial-of-service, and issues in third-party services we do not control (Google's sign-in, Paddle's checkout).
We do not currently operate a formal paid bug bounty program. We do credit researchers in our changelog and are happy to discuss recognition for significant findings.