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Something broken?

Most messages here are bug reports, so that is the fast path — and the same address takes any other question. Instrument requests, partnerships and security have their own below. We reply within 1–3 business days.

Report a bug or ask a question — support@backcandle.com
The report opens withsupport@
  • What you did, what you expected, what happened instead
  • The instrument and timeframe you were replaying
  • The session ID from the URL, if it happens in one session
  • Whether it happens every time or now and then
  • Your browser and OS — a screenshot helps most
01 · Everything else

The right
address.

Instrument requests data@backcandle.comThe exchange and symbol you want to replay. Partnerships & press partnerships@backcandle.comWho you are and what you have in mind. Background and assets are on the press page. Security security@backcandle.comNot through public channels. Reports are acknowledged within 48 hours — see the security policy.

Security reports follow the security policy; press background is on the press page.